Shipping policy

Shipping Policy

1. Where we ship

Nearly everywhere. Tracked delivery is quickest to the United States, Canada, the United Kingdom, the European Union, Spain, Switzerland, Norway, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong and the United Arab Emirates. Anywhere else, we accept the order and ship if our carrier serves your address. If it turns out it cannot, we cancel the order and refund you in full, usually within a couple of days.

2. Rates

Shipping is free on every order, everywhere we ship.

3. Processing time

We pack and dispatch your order within 1 to 3 business days. The count starts on the first business day after you order, so an order placed on Friday evening or over a weekend starts counting on Monday. Business days are Monday to Friday, excluding Spanish national and regional holidays. You get a tracking number by email as soon as the parcel moves.

4. Delivery time

Most orders arrive within 9 to 16 days, counted from that same first business day, processing included, tracked from dispatch to your door. Once the parcel is moving it travels at weekends too, so those days are ordinary calendar days. Delivery times are estimates from our carriers, not guarantees. Local postal services and customs clearance can add a few days.

5. Duties and taxes

The price you see at checkout is the price you pay. Duties are paid before the parcel ships, so nobody will knock asking for money.

6. Problems

If a parcel is lost or arrives damaged, email support@dialbop.com and we will replace it or refund you.